What Our Members Say
What Our Members Say - Telstra Credit Union
| Being a member of Telstra Credit Union means that when it comes to matters of your finance, you have access to better rates, fairer fees and a higher level of personalised service. Well, that’s what our members say. Hear what else our members have to say about their membership with the Credit Union... |
| Chris Mordaunt, SA |
| A few years ago I transferred my mortgage and banking to Telstra CU, and it is one of the best financial decisions I have ever made. Living in South Australia, my interactions with TCU are primarily through your great website (I could not manage my budget without it). Whenever I’ve had a need to call TCU the customer service has been excellent (pass on my thanks to your staff). On top of that your mortgages are very competitive. Keep up the great work. |
| Helen Reynolds, NSW |
| Upset with my then long term bank, over high mortgage rates and just about to buy a house, I approached Telstra Credit Union for a loan.......18years later I am still a happy customer and have closed all accounts with other banks! |
| Rosemary Senn, NSW |
| I love the way they answer the phone – as if they know you and they always sort out any issue you may have – cheques gone astray, money to be transferred, setting organising affairs for a deceased estate, organising travel money. It is especially good that they call you up to double check any unusual transactions – not just outgoings but incoming funds as well. It is good to know someone is not just keeping our money but also keeping an eye on it. |
| Rosie Vickridge, NSW |
| I joined the Credit Union in 1993. Since then, I’ve had three mortgages, car loans and personal loans with Telstra CU. My first mortgage was approved in 1 hour 15 minutes from me dropping the forms in to the office. How’s THAT for service??? I cannot praise the staff highly enough. They have been fantastic over the years; always helpful, professional and friendly. I still do all my banking with the Credit Union, and hell would freeze over before you could persuade me to go back to the Barbaras of Bank World. |
| Natasha Cossel, VIC |
| His reassurance, invaluable advice and regular phone calls saw me through it; I would’ve been lost without him. When things seemed scary and I wasn’t sure what I was meant to be doing, he was there for me and I’m extremely appreciative of that. (With regards to Geoff Loone, Telstra CU Home Loans Specialist) |
| Lorraine Tacouni, NSW |
| We love the personal touch that we get from the Credit Union. You don’t deal with an anonymous call centre; you talk to real people and they’re always willing to help and offer truly personalised service. |
| Bob Gilchrist, NSW |
| I discussed my requirements with Jill Howell - a Loans Officer at Telstra CU and found myself receiving a pre-approval within five days. At this time, the Banks, were loudly proclaiming enormous profits, salary rises of 53% for staff and enormous CEO bonuses. To add insult to injury, they also racked up interest rates, making the Credit Union even more competitive. Incidentally, Jill was very responsive to my many probing questions! Within 12 hours of going ahead, the valuers had arrived at my home. How is that for service?! After a comprehensive analysis of my home loan options, I decided to take up the Telstra CU offer. I feel very positive about being able to source money outside of the “Big 4” and would urge anyone looking for home or investment property finance to consider our very own Credit Union. |
| Paul Perlich, VIC |
| Telstra Credit Union provides down-to-earth customer service. Talking to the staff is like talking to your friends. I’m a very happy Credit Union customer! :) |
| Simone Condos, VIC |
| Telstra CU totally came to my rescue when I was settling on a property. I was given less then 24 hours notice to arrange a bank cheque for settlement the next day! I called the lovely Tracey in the Southgate branch, who came to my aid and sorted everything out. 9am the next morning she was there with my cheque and I was able to settle later that day. |
| Alison Jeffrey, NSW |
| My Finance and I were enquiring about how to get our first home loan. I rang the Credit union a few months ago to find out what we needed to do before we go for the loan. Telstra CU were very helpful, explaining some good ways to save for our deposit and how we were to concentrate on saving before we rush into the biggest investment of our lives. We were are on the right track thanks to the Credit Union and will be able to get our first home loan with no problems. |
| Terry Wahlen, NSW |
| The staff are empathetic and sincere and go out of their way to take the steps required to quickly ensure my financial security. Nothing is too much trouble for them; this gives me peace of mind. It’s a good feeling to know that when times are tough you have friends you can count on. |
| Brian Freeland, NSW |
| I received a call from my wife, “I have killed the Volvo”. I know it was getting old and we had discussed replacing it, but like most big decisions, it was not quite the right time for this to happen. It was imperative that we got a car ASAP. We found the car and with the fantastic teamwork of Telstra CU we were able to pick the car the next day, one day after applying for the loan. The staff took our situation to heart and went out of their way to make sure that all actions went seamlessly and did everything possible to assist with the speedy approval. |
| Josh Groom, NSW |
| One week ago, I returned from a holiday in Africa. The day I returned I received a call from Telstra Credit Union. They had received the first few of my overseas transactions from overseas and were making sure they were legitimate to save me from any inconvenience. It was great to know someone was looking out for me. |
| Allen Elbourne, NSW |
| I’ve been a member of the Credit Union for so many years now, so of course they were our first choice for home loan. We didn’t even bother to look anywhere else; to us, there was really only one option. In all my previous dealings with the Credit Union I’ve never experienced a single moment of frustration – not one. This was not the case when I used to deal with the big banks. |
| Emma Le Breton, NSW |
| We’re just really turned off with the big banks - they’re so impersonal. Our whole family are with the Credit Union and hold their mortgages there. To us, being with Telstra CU just feels right. |
| What will be YOUR great Credit Union experience? |
| Contact us today and find out for yourself how truly rewarding being a member of Telstra Credit Union can be. |
