Mobile Banking FAQs
Mobile Banking FAQs - Telstra Credit Union
| Frequently Asked Questions |
| 1. What is Mobile Banking? |
| 2. Who can use Mobile Banking? |
| 3. Are there any time restrictions for access to Mobile Banking? |
| 4. How do I access Mobile Banking? |
| 5. How do I login to Mobile Banking? |
| 6. What transactions can I perform on Mobile Banking? |
| 7. What account will my transfers default to? |
| 8. Are there any costs? |
| 9. Is it safe to use my mobile for Mobile Banking? |
| 10. Are there any additional measures I can take to improve the security of my mobile device? |
| 11. Will I need to download any additional software? |
| 12. What phones can I use? |
| 13. Can I use Mobile Banking overseas? |
| 14. Will my email confirmations still work from Mobile Banking? |
| 1. What is Mobile Banking? |
| Mobile Banking is an Internet Banking (IB) service provided to existing registered users of Internet Banking. It will allow access to limited Internet Banking functionality with an active web-enabled mobile phone. |
| 2. Who can use Mobile Banking? |
| Any member currently registered for Internet Banking, who has access to a mobile phone with web browsing capability and mobile phone coverage at the time of trying to connect to the service. |
| 3. Are there any time restrictions for access to Mobile Banking? |
| No, Mobile Banking is available 24/7. Normal processing times that apply to IB also apply to Mobile Banking. |
| 4. How do I access Mobile Banking? |
| Current Internet Banking users can register within an Internet Banking session by choosing the option from the Tools menu. Here you can choose which accounts (up to 10) you would like access to. Any accounts not ticked will have view only access from Mobile Banking. |
| 5. How do I login to Mobile Banking? |
| Simply login by visiting https://www.dataaction.com.au/mobi/intech/default.aspx (or https://www.dataaction.com.au/mobi/telstra/default.aspx) from your phones web browser. Bookmark this address for future reference. |
| 6. What transactions can I perform on Mobile Banking? |
| You can: |
|
| - within your own membership, - to another membership (only if payee details is in your saved list in Internet Banking) - externally to another Financial Institution (only if the payees details are in your saved list in Internet Banking) |
|
| 7. What account will my transfers default to? |
| If you have selected a default account within your Internet Banking Preferences that account will be the default on Mobile Banking when you choose the ‘Transfer’ option from the main menu. |
| 8. Are there any costs? |
| Access to Mobile Banking is a free service. Standard transaction fees do apply. Your mobile service provider may charge you for use of its web service. Check with your service provider for specific fees and charges. |
| 9. Is it safe to use my mobile for Mobile Banking? |
| You will be required to logon to your accounts with your member number and password. Your transactions are fully encrypted and secure. Your information is protected and all data is encrypted to industry standard 128-bit encryption. |
| 10. Are there any additional measures I can take to improve the security of my mobile device? |
| Yes there are additional measures including: |
|
| 11. Will I need to download any additional software? |
| No. if you can currently browse the internet from your mobile device, and currently registered for Internet Banking, then you can access Mobile Banking. |
| 12. What phones can I use? |
| The mobile phone must be internet capable. Mobile Banking will be programmed to meet a number of language standards as governed by the World Wide Web Consortium (W3C) and the Open Mobile Alliance (OMA). Coding with these languages will cover the majority of phones in the marketplace whilst reducing confusion in support scenarios as the system is designed to support established standards, not individual phone. |
| 13. Can I use Mobile Banking overseas? |
| If you travel outside Australia you may still have access to Mobile Banking. You should check with your service provider if your phone will be able to use relevant networks in those countries you are visiting. You may incur extra charges from your service provider for having your phone on international roaming. |
| 14. Will my email confirmations still work from Mobile Banking? |
| If you have chose email confirmation options in Internet Banking you will still receive an email confirmation from that transaction type in Mobile Banking. For example you have requested an email confirmation for external transactions in IB, when you make an external transfer in Mobile Banking you will receive the email confirmation at your designated email address. |
